Privacy Policy
Please read this Privacy Policy to understand how AlKhaleej Takaful Insurance and our associated or affiliated group companies ("ALKHALEEJ TAKAFUL INSURANCE", "we" or "us") use and protect the information that you provide to us through any of the 'ALKHALEEJ' or 'ALKHALEEJTAKAFUL' branded websites (together the "Website"). By accessing any part of the Website or providing any information to us you consent to the use and transfer of your information on the terms set out in this Privacy Policy. We reserve the right to revise or supplement this Privacy Policy from time to time at our sole discretion and you agree to revisit this page regularly to ensure that you are familiar with the most current version. By continuing to access or use the Website you will be agreeing to any such changes. If you are an AlKhaleej Takaful Insurance customer, details of the information we collect and how we use it will also be set out in the terms and conditions of the product or service which you hold. In the event of a conflict between this Privacy Policy and the terms and conditions of your specific product or service, the terms and conditions of your specific product or service will take precedence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website and update the "Last updated" date. You agree to revisit this page regularly to ensure that you are familiar with the most current version. By continuing to access or use the Website you will be agreeing to any such changes.
Information We Collect from You
In general, you can visit this Website without telling us who you are or revealing any information about yourself. However, there are parts of this Website where we may need to collect personal information from you.
The personal information we collect may include, without limitation, your name, post and email addresses, fax and telephone numbers, employment details, date of birth, and banking details. We collect this information when you interact with our services, submit forms, communicate with us, or use any features of the Website.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Website and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Website and services may include:
Basic contact details including your name, address, phone number, and email address.
Identity information including your QID, passport number, establishment ID, date of birth, and employment details.
Policy and insurance information including vehicle details, health information, travel details, and other information required for insurance underwriting and claims processing.
Financial information including banking details and payment information required to process your insurance premiums and claims.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Website, submitting a claim, or contacting our customer service team.
Some features of the Website may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Website ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Website. Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Website, pages viewed, and similar metrics. We use this information to measure the use of our Website and to improve its contents.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Government databases and regulatory authorities for identity verification and compliance purposes.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your premium payments and claims settlements.
Reinsurance partners and other insurance companies for the purposes of underwriting, claims processing, and fraud prevention.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
Information We Obtain from Third Parties
Providing Insurance Products and Services. We use your personal information to provide you with our insurance services, including to process your insurance applications, manage your policies, handle claims, send notifications related to your account, and to administer your coverage.
Marketing and Communication. We may contact you about products and services available from AlKhaleej Takaful Insurance, and from selected companies outside the AlKhaleej Takaful Insurance group, which we believe may interest you or benefit you financially. We may do this by post or by phone unless you have told us not to; and by email, text or other electronic means if you have told us that we can or as otherwise allowed by law. You may tell us at any time if you change your mind.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. This includes crime detection, prevention, and prosecution to protect our customers and our business.
Research and Improvement. We use your personal information for evaluating the effectiveness of our marketing and for research, training, and statistical analysis with the aim of improving our services and making the Website easier for you to use.
Cookies
Like many websites, we use cookies on our Website. We use cookies to power and improve our Website and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Website. We may also permit third parties and service providers to use cookies on our Website to better tailor the services, products, and advertising on our Website.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Website features and general functionality to work incorrectly or no longer be available.
How We Disclose Personal Information
We will treat your personal information as confidential but may share it and disclose it outside AlKhaleej Takaful Insurance in certain circumstances, including:
When you consent to the disclosure of your personal information.
When it is needed by our agents, advisors, or others involved in running accounts and services for you, or collecting what you owe us.
When the law or public interest permits or requires it.
When required by us or others to investigate or prevent crime.
When we need to provide it to a third party in anticipation of or following a sale, merger of the whole or any part of the AlKhaleej Takaful Insurance group companies or in the course of a joint venture.
With our reinsurance partners for the purposes of underwriting and claims management.
We may run your accounts and provide other services from centers outside the State of Qatar that do not have the same standard of data protection laws as Qatar. We may monitor, record, store and use any telephone, email, or other communications we have with you for training purposes, so that we can check any instructions given to us, for crime prevention, as evidence in any legal proceedings, and/or to improve the quality of our customer service.
Protecting Your Privacy
The Internet is a global environment and using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. By browsing this Website you acknowledge and agree to our processing of personal information in this way. We accept no responsibility or liability for the security of personal information transmitted via the Internet.
Third Party Websites. Our Website may contain links and banner advertisements to other websites which are outside our control and not covered by this Privacy Policy. If you access any third party websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policies, which may differ from ours. We do not accept any responsibility for any such third party websites.
Right to Access. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you. You can update your details by visiting a branch or contacting our customer service.
Right to Delete. You may have a right to request that we delete personal information we maintain about you, subject to applicable legal and regulatory requirements.
Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time by contacting us.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or policies.
Contact Us. If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at cs@alkhaleej.com.qa or visit any of our branches.
You are responsible for informing us that your personal details have changed, for example, a change of address or to your title. You can do this by visiting a branch or contacting our customer service team. By using the Website you consent to us using your personal information for the purposes described above.
Safeguarding Dreams, Securing Lives
MAIN OFFICE ADDRESS
Grand Hamad Street, Doha 4555 ,Qatar
Toll Free/Phone: +974 44041111
DFC BRANCH
Sunday To Wednesday: 10 AM To 10PM
Thursday And Friday: 1 PM To 10 PM.
Phone Number: 71180010
VENDOME MALL
Sunday To Wednesday: 10 AM To 10PM
Thursday And Friday: 1 PM To 10 PM.
Phone Number: 71180011